Terms & Conditions and Refund Policy — v4
In effect August 24, 2026 to August 25, 2026
Version: preorder_v4_scan_deposit_30_day · scan_deposit_v1
This is an archived version, reproduced for reference. It governs ARMA preorders placed between August 24 and August 25, 2026, when the deposit was the only purchase option — $35 toward $135 for football, $20 toward $65 for golf, with the balance due after the hand scan.
The pay-in-full option introduced on August 25, 2026 applies only to orders placed on or after that date. If you ordered under this version, your deposit terms and your remaining balance are exactly as described here and were not changed by the later update.
Current documents for new orders: Terms & Conditions, Refund & Cancellation Policy, Privacy Policy. Questions: hello@armadillogloves.com.
Terms & Conditions
Last Updated Date: August 24, 2026
Version: arma_preorder_terms_2026_08_24 · Policy: preorder_v4_scan_deposit_30_day · Payment model: scan_deposit_v1
These Terms govern preorders of ARMA glove products placed through ARMA channels, including armagloves.com, private checkout links, and email purchase flows. ARMA products are sold by Armadillo Protection LLC ("ARMA," "us," "we," or "our"). Questions about an order: hello@armadillogloves.com. Legal notices: legal@armadillogloves.com.
The short version. A preorder is a purchase of a product that is still in development and is not available for immediate shipment. The amount charged today is a deposit toward the total purchase price, not the whole price.
$135 football pair: $35 deposit today, $100 remaining. $65 golf glove: $20 deposit today, $45 remaining. The remaining balance becomes due after you successfully complete your required ARMA hand scan and confirm your order for production — not simply because scanning becomes available.
Hand scanning is expected to become available beginning February 2027. Expected shipping is August 2027. Both are estimates, not guarantees.
You may cancel within 30 calendar days after placing your order for a full refund of your deposit. After that period the deposit becomes non-refundable for voluntary or change-of-mind cancellations — except where ARMA authorizes an exception or refund rights are required by applicable law, including if we cannot ship within the timeframe shown on your order.
1. Acceptance of Terms; Changes
These terms and conditions (these "Terms") govern your purchase of ARMA glove products (the "Product") through the Site. You should review these Terms before purchasing. By placing an order, checking "I Agree," or otherwise indicating assent, you accept these Terms and indicate your acceptance of our Refund & Cancellation Policy and Privacy Policy, each incorporated by reference.
ARMA may update these Terms from time to time. Unless otherwise required by applicable law, changes apply prospectively to orders placed after the effective date of the updated Terms and do not retroactively alter the terms applicable to an existing preorder unless you affirmatively agree to the change. The version of these Terms in effect when you placed your order — identified by the version stamp at the top of this page and recorded against your order — continues to govern that order. Continued use of the Site after an update constitutes acceptance of the updated Terms for your use of the Site and for future orders only.
2. Your Rights and Obligations
These Terms contain very important information regarding your rights and obligations, as well as conditions, limitations, and exclusions that might apply to you. Please read it carefully.
These Terms require the use of arbitration to resolve disputes, rather than jury trials or class actions.
By placing an order for the Product from this Site, you affirm that you are of legal age to enter into this agreement, and you accept and are bound by these Terms. You affirm that if you place an order on behalf of an organization or company, you have the legal authority to bind any such organization or company to these Terms.
You may not order or obtain products or services from this website if you (a) do not agree to these Terms, (b) are not the older of (i) at least 18 years of age or (ii) legal age to form a binding contract with ARMA, or (c) are prohibited from accessing or using this website or any of this website's contents, goods or services by applicable law.
3. Preorder Nature
The Product is being offered for preorder and is not available for immediate shipment. By placing a preorder, you are purchasing and reserving Product for future fulfillment, subject to ARMA's acceptance of your order and these Terms.
The amount charged when the preorder is placed is a deposit toward the total purchase price and does not constitute payment of the entire purchase price unless ARMA expressly states otherwise.
Product development, manufacturing, production, and fulfillment will occur after some or all preorder payments have been collected. Estimated shipping timing is disclosed before purchase and is subject to the provisions of these Terms regarding delays and fulfillment.
Unless otherwise required by applicable law or expressly stated by ARMA, preorder payments are not maintained in a separate escrow account and may be used by ARMA in the ordinary course of its business, including product development, production planning, manufacturing, operations, and fulfillment.
A preorder constitutes a purchase of merchandise and does not provide the purchaser with any ownership, equity, profit-sharing, voting, or other investment interest in Armadillo Protection LLC
4. Product Updates and Reasonable Variations
Images and descriptions provided on our Site are for illustrative purposes and may not precisely reflect the final appearance or specifications of the Product. Because the Product is being offered before final production and fulfillment, images, specifications, materials, components, software, packaging, or other Product details may evolve during development and manufacturing.
ARMA may make reasonable changes that do not materially alter the fundamental nature of the Product purchased. Reasonable variations in color, finish, texture, materials, components, and hardware may occur and do not by themselves constitute defects.
If ARMA makes a material change that requires customer notice, consent, cancellation rights, refunds, or other remedies under applicable law, ARMA will provide them as required.
5. Certification; Intended Use
The Product is athletic performance equipment. It is not protective safety equipment and is not a medical device. It is not designed or certified to prevent injury.
The Product has not been granted certification or approval for competitive or regulated gameplay by any governing body, including but not limited to the National Federation of State High School Associations (NFHS), the National Collegiate Athletic Association (NCAA), or the National Football League (NFL). Until any such certification is granted, the Product may not be permitted in some sanctioned competition. ARMA strongly recommends that you confirm with your league, governing body, or regulatory authority whether the Product is permitted for use in your intended context before using it in organized play. ARMA makes no representation that the Product is or will become eligible for use in any particular league or competition.
6. Hand Scanning; Production Confirmation
The Product requires completion of ARMA's applicable hand-scanning process before the order can proceed to production or fulfillment. ARMA currently expects hand scanning for these preorders to become available beginning in February 2027. This timing is an estimate and may be updated as permitted by these Terms and applicable law.
When scanning becomes available for your order, ARMA will provide instructions using the contact information associated with your preorder. You are responsible for completing the required scanning steps and providing any reasonably requested order information necessary to proceed with production.
Because each Product is built to your anatomy, ARMA cannot fabricate your order until you complete a hand scan using the ARMA application and it passes our quality check.
- We will contact you when scanning opens and guide you through the process.
- If a scan fails quality checks, we may ask you to re-scan.
- If we cannot obtain a usable scan from you, or you do not respond to scan requests, your fulfillment will be delayed.
- Failure to complete the required hand scan. ARMA may establish and communicate a reasonable period for you to complete the required hand scan after scanning becomes available for your order. Failure to complete required scanning may delay your production position or fulfillment. If you do not complete the required hand scan after ARMA provides applicable notices and any required opportunity to cure, ARMA may take the actions described in the applicable order communications and these Terms.
- ARMA will not automatically charge your remaining balance solely because the scanning application becomes available. The remaining balance becomes due after completion of the required scan and confirmation of your order for production.
- Fit accuracy depends on the accuracy of your scan. See the Refund & Cancellation Policy for how fit issues after delivery are handled.
How ARMA handles scan data is described in the Privacy Policy.
7. Delivery; Delivery Window; Title and Risk of Loss
Unless expressly stated otherwise, we currently ship only to valid residential or business addresses within the United States. We do not ship to P.O. boxes, international destinations, or freight forwarding services. It is your responsibility to provide a complete and accurate shipping address at the time of purchase to avoid delays or delivery issues.
The shipping timeframe applicable to your order is the one shown to you at checkout and recorded on your order. As of the Last Updated Date above, ARMA preorders are expected to ship beginning in August 2027. This estimate is provided in good faith based on current development schedules, material availability, manufacturing planning, and logistics, but it is not a guaranteed delivery date. A later change to the timeframe published on the Site does not change the timeframe applicable to an order you have already placed.
Estimated shipping timing is based on information reasonably available to ARMA at the time of sale and may be affected by development, manufacturing, supply-chain, production, logistics, your completion of the required hand scan and remaining-balance payment, or other circumstances. Delays may also occur due to force majeure events as specified in Section 25.
If ARMA determines it cannot ship within the timeframe applicable to your order, ARMA will notify you at the email address on your order, state the revised expected shipping date where known, and clearly offer you the choice to continue waiting or to cancel your order and receive a refund. That right applies whether or not your 30-day voluntary cancellation period under Section 11 has expired, and ARMA will provide any further notice, cancellation, or refund rights required by applicable law. If a further delay occurs, ARMA will repeat this process.
Title to the Product and the risk of loss or damage transfers to you upon our delivery of the Product to the shipping carrier at our designated fulfillment location. Any fees or costs associated with re-delivery, address correction, or failed delivery attempts due to inaccurate or incomplete information will be your responsibility.
We may, at our discretion, split shipments or use multiple carriers to fulfill your order. If your order includes additional items or accessories, they may arrive separately. You will receive tracking information once your order has shipped.
8. Pricing; Deposit; Remaining Balance; Taxes
The total purchase price, the deposit amount due when the preorder is placed, and the remaining balance are disclosed before you complete your purchase and are recorded on your order. Your deposit is applied toward the total purchase price.
- For the currently offered $135 football pair, a $35 deposit is charged when the preorder is placed and $100 remains due.
- For the currently offered $65 golf glove, a $20 deposit is charged when the preorder is placed and $45 remains due.
Unless otherwise expressly disclosed before purchase, the remaining balance becomes due after you successfully complete ARMA's required hand-scanning process and confirm your order for production.
All prices are listed in U.S. Dollars (USD) and are exclusive of any applicable taxes, duties, or other governmental fees. The amounts applicable to your order are those shown at checkout and recorded on your order. You agree to pay all such charges as required by law. Where applicable, ARMA may collect sales tax or other fees at checkout based on your shipping address and local regulations. If such charges are not collected at the time of purchase, you remain solely responsible for any assessments or obligations imposed by taxing authorities in your jurisdiction. Prices may change for future orders; a change will not affect an order you have already placed.
9. Remaining Balance; Payment Authorization
By placing the preorder, you authorize ARMA and its designated payment processor to charge the deposit disclosed at checkout, including any applicable taxes and other amounts expressly disclosed before purchase. You further authorize ARMA's payment processor to securely retain an eligible payment method for the remaining balance.
After you successfully complete the required ARMA hand scan and confirm your order for production, the remaining balance becomes due. By confirming your order for production, you authorize ARMA to charge the remaining balance disclosed for your preorder using your authorized payment method. The remaining balance is a separate payment transaction; it is not a delayed capture of your deposit.
ARMA will not charge the remaining balance merely because the hand-scanning application becomes available.
If the remaining balance cannot be collected, ARMA may request that you update or authenticate your payment method and may delay production or fulfillment until payment is successfully completed. If the remaining balance is not paid within the applicable payment-recovery period communicated to you, ARMA may cancel the preorder; if such cancellation occurs after the 30-day voluntary cancellation period, the deposit may remain non-refundable except where ARMA authorizes otherwise or applicable law requires otherwise.
You represent that you are authorized to use the payment method provided and that all billing information supplied is accurate. Payments are processed by our payment processor; ARMA does not receive or store your full payment card number. ARMA reserves the right to cancel or delay orders due to payment issues, fraud concerns, or verification failures. If ARMA offers deposit-based or staged payment options, you agree to complete all required payments on time; failure to do so may result in cancellation of your order as outlined in Section 10.
10. Order Acceptance; Confirmation; ARMA Cancellation
All orders placed through our Site constitute an offer to buy the Product and are subject to review and acceptance by ARMA. We reserve the right to accept or reject any order at our sole discretion, including but not limited to cases involving suspected fraud, violations of our policies and these Terms, incomplete or inaccurate information, or limited production availability. Acceptance of your order will be confirmed via email or other written communication.
We reserve the right to cancel any order, in whole or in part, for cause or for convenience prior to shipment. If ARMA rejects or cancels your order before delivery, or is unable to fulfill it, ARMA will refund the amounts paid for the undelivered Product. This applies regardless of whether your 30-day voluntary cancellation period has expired. Excluded from refund are any non-refundable fees that were clearly disclosed to you at the time of purchase. We are not liable for indirect or consequential damages resulting from such rejection or cancellation.
11. Preorder Cancellations
You may voluntarily cancel an eligible preorder within thirty (30) calendar days after placing your order and receive a full refund of the preorder deposit. Your exact cancellation deadline is recorded on your order and shown in your order confirmation email. Eligibility is determined by when your cancellation request is submitted, not when ARMA processes it. Cancelling also cancels the uncharged remaining balance — ARMA does not collect a balance on a cancelled preorder.
After the 30-day voluntary cancellation period expires, the preorder deposit becomes non-refundable for voluntary or change-of-mind cancellations.
The expiration of this voluntary cancellation period does not limit any cancellation, refund, warranty, or other right that cannot legally be waived, and does not prevent ARMA from authorizing an exception.
This restriction does not limit any cancellation, refund, warranty, or other rights that cannot be waived under applicable law. It also does not limit any of the following, all of which remain available after the 30-day period:
- ARMA's obligation to fulfill the merchandise;
- your rights if ARMA cannot ship within the shipping timeframe applicable to your order (Section 7);
- a cancellation or rejection by ARMA, or an inability by ARMA to fulfill your order (Section 10);
- correction of duplicate or fraudulent transactions;
- remedies for defective, damaged, or incorrect merchandise after delivery (Section 12) and any applicable warranty rights (Section 16);
- refund of any remaining balance you have already paid, if ARMA later cancels or cannot fulfill your order;
- exceptions ARMA authorizes at its discretion through customer service.
If ARMA cancels your order, is unable to fulfill your order, or is unable to ship within the shipping timeframe applicable to your order, ARMA will provide notices, cancellation options, refunds, or other remedies as required by applicable law and these Terms.
To cancel, email hello@armadillogloves.com from the address on your order. Approved refunds will be processed to the original payment method where reasonably available. The time required for a processed refund to appear in your account may depend on your bank, card issuer, or payment provider.
Requests for post-purchase changes, such as adjustments to shipping details, are not guaranteed and may be infeasible once production has commenced. Non-material changes made by you or by ARMA support — such as a shipping address correction — do not reset your cancellation deadline. If you place an additional preorder later, that new order is governed by the policy applicable to that new transaction.
12. Inspection on Delivery; Notice Window
This section governs issues discovered after your Product is delivered. It is separate from, and does not shorten or extend, the 30-day preorder cancellation period in Section 11.
Upon receipt of your Product, you are responsible for promptly inspecting the shipment for any visible damage, defects, or discrepancies. You must notify ARMA in writing of any shipping damage or manufacturing defects within seven (7) calendar days of delivery. Your notice must include a detailed description of the issue, supporting photographs, and your order information. Failure to provide timely and complete notice within this window will be deemed acceptance of the Product "as is," and you waive any right to claim remedies for such issues thereafter, except for any rights that cannot be waived under applicable law. ARMA reserves the right to reject claims made outside the designated timeframe or without sufficient documentation.
13. Care, Use, Maintenance
To preserve the integrity and longevity of the Product, you must follow all care, handling, and maintenance instructions provided by ARMA. Any misuse — including but not limited to exposure to extreme conditions, improper cleaning methods, or unauthorized modifications — may result in damage and will void any potential remedy or support. ARMA is not responsible for ordinary wear and tear, degradation due to improper storage, or damage resulting from failure to follow care guidelines.
14. Compliance; No Unauthorized Resale
You agree to comply with all applicable laws and regulations related to the purchase, possession, use, and shipment of the Product. The Product is intended for personal use and is not part of any authorized resale, distribution, or promotional program. You may not resell, raffle, auction, or otherwise transfer the Product for commercial gain without prior written consent from ARMA. Unauthorized resale or promotional use may result in cancellation of future orders and exclusion from ARMA programs or releases. ARMA reserves the right to take legal or administrative action against violations of this policy.
15. Intellectual Property; No License
All intellectual property rights in and to the Product and the Site — including but not limited to designs, formulations, sensor concepts, manufacturing methods, names, logos, trademarks, trade dress, images, text, and any related technology or content — are and shall remain the exclusive property of ARMA or its licensors. Your purchase of the Product grants you a limited right to possess and use the Product for personal, non-commercial purposes only. No license or other rights are granted, whether express or implied, to reproduce, modify, distribute, publicly display, or otherwise exploit any intellectual property associated with the Product or Site.
If you choose to submit any feedback, suggestions, ideas, or comments regarding the Product or Site ("Feedback"), you acknowledge and agree that such Feedback is provided voluntarily and without expectation of compensation, confidentiality, or proprietary rights. ARMA may use, reproduce, modify, adapt, publish, translate, distribute, and incorporate such Feedback into its products, services, or business practices without restriction and without any obligation to you. You hereby grant ARMA a perpetual, irrevocable, worldwide, royalty-free license to use and exploit the Feedback in any manner it deems appropriate. This includes, but is not limited to, product development, marketing, and customer support improvements.
You may not, under any circumstances, reverse engineer, deconstruct, disassemble, or otherwise attempt to derive the source code, underlying technology, design specifications, or proprietary methods used in the Product or Site. This includes any attempt to analyze or replicate the glove's sensor systems, materials, embedded components, or manufacturing techniques. The Product is protected by intellectual property laws, and any unauthorized access, reproduction, or use of ARMA's proprietary information, trade secrets, or patented technologies is strictly prohibited. Any such activity constitutes a violation of these Terms and may result in immediate termination of your rights to use the Product, cancellation of future orders, and potential legal action, including claims for damages and injunctive relief. ARMA reserves all rights to enforce its intellectual property protections to the fullest extent permitted by law.
16. Privacy; Communications
ARMA's data collection, usage, storage, and protection practices are governed by its Privacy Policy, which is hereby incorporated into these Terms by reference. You acknowledge that you have reviewed, understood, and agreed to the terms of the Privacy Policy, including the collection, processing, and use of personal and transactional data as described therein.
You agree to receive communications from us relating to your order. These communications may include order confirmations, cancellation-deadline reminders, shipping and delay notices, account notices, and other service-related alerts, and may be delivered via email, SMS, or other electronic means. These transactional communications are necessary to administer your purchase and are sent whether or not you have opted in to marketing.
Separately, and subject to your preferences, you may consent to receive promotional and informational communications, including updates about new products, special offers, and company news. You may opt out of promotional communications at any time using the unsubscribe link in any such message, without affecting the transactional communications above.
17. Warranty; Warranty Disclaimer
ARMA warrants that the Product delivered to you will be free from manufacturing defects in materials and workmanship on arrival. To claim under this express warranty, notify ARMA within the window described in Section 12 with photographic evidence and your order information. Upon verification, ARMA will repair, replace, or refund the affected item, at ARMA's option.
EXCEPT FOR THE EXPRESS LIMITED WARRANTY ABOVE, AND TO THE FULLEST EXTENT PERMITTED BY LAW, THE PRODUCT IS PROVIDED "AS IS" AND "AS AVAILABLE." ARMA expressly disclaims all other warranties whether express, implied, or statutory, including but not limited to warranties of merchantability, fitness for a particular purpose, title, and non-infringement of any third-party intellectual property rights.
ARMA makes no warranty that the Product will meet your expectations, perform without interruption or error, or improve athletic performance. All use is at your sole risk, and no oral or written information or advice provided by ARMA or its representatives shall create any warranty not expressly stated herein. Some jurisdictions do not allow the exclusion of implied warranties, so parts of this section may not apply to you, and nothing in this section limits any warranty right that cannot be waived under applicable law.
18. Assumption of Risk
YOU VOLUNTARILY ASSUME ALL RISKS associated with the possession, handling, and use of the Product. This includes, but is not limited to, the risk of physical injury, property damage, equipment malfunction, and disqualification from organized or competitive gameplay.
By purchasing and using the Product, you accept full responsibility for determining its suitability for your intended use. You further acknowledge that use of the Product in any competitive, professional, or regulated setting may violate the rules of such organizations and result in penalties or disqualification. ARMA strongly recommends that you consult with relevant governing bodies, leagues, or regulatory authorities to confirm whether the Product is permitted for use in your intended context. You agree that ARMA shall not be liable for any consequences arising from unauthorized or inappropriate use of the Product.
19. Limitation of Liability
To the maximum extent permitted by applicable law, ARMA and its affiliates, officers, directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or related to your purchase, possession, or use of the Product or Site. This includes, but is not limited to, damages for lost profits, loss of data, business interruption, personal injury, property damage, reputational harm, or the cost of substitute goods or services, even if ARMA has been advised of the possibility of such damages.
ARMA's total liability to you for any claim arising out of or relating to the Product shall not exceed the actual amount you paid for the specific Product at issue. This limitation applies regardless of the legal theory on which the claim is based, including contract, tort (including negligence), strict liability, or otherwise. Some jurisdictions do not allow the exclusion or limitation of certain damages or warranties. Where such exclusions are prohibited by law, ARMA's liability shall be limited to the fullest extent permitted under applicable law.
20. Indemnification
You agree to defend, indemnify, and hold harmless ARMA, along with its affiliates, officers, directors, employees, contractors, agents, licensors, and successors (collectively the "Indemnities"), from and against any and all claims, demands, actions, liabilities, losses, damages, judgments, settlements, costs, and expenses (including reasonable attorneys' fees and legal costs) arising out of or related to, including but not limited to: (a) your use, misuse, or unauthorized handling of the Product, including any physical injury, property damage, or violation of applicable laws or regulations; (b) your breach of these Terms, the Refund & Cancellation Policy, the Privacy Policy, or any applicable law, rule, or regulation; (c) your resale, transfer, or promotional use of the Product in violation of Section 14; and (d) any representations or warranties you make to third parties regarding the Product that are inconsistent with ARMA's published materials or disclaimers.
ARMA reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate fully with ARMA in asserting any available defenses. This indemnification obligation will survive the termination or expiration of these Terms and your use of the Product.
21. Export; Sanctions
You agree not to export, re-export, transfer, or otherwise distribute the Product in violation of any applicable export control laws, trade regulations, or economic sanctions imposed by the United States or other relevant jurisdictions. This includes, but is not limited to, restrictions enforced by the U.S. Department of Commerce (Bureau of Industry and Security), the U.S. Department of State, and the Office of Foreign Assets Control (OFAC). The Product may not be shipped to, sold in, or used by individuals or entities located in countries subject to comprehensive U.S. sanctions, or by persons listed on U.S. government restricted party lists. You are solely responsible for ensuring compliance with all applicable laws and regulations governing the export, import, and use of the Product in your location.
ARMA reserves the right to cancel or refuse any order that, in its sole discretion, may violate export control or sanctions laws. Any breach of this provision may result in termination of your purchase rights and may subject you to civil or criminal penalties under applicable law.
22. E-Sign Consent
You consent to conduct transactions and receive all related communications, notices, and disclosures electronically. This includes, but is not limited to, your acceptance of these Terms & Conditions, the Refund & Cancellation Policy, the Privacy Policy, the deposit and payment terms, and your authorization for the remaining-balance charge, via checkbox, click-through, or other electronic means during the checkout process or through any ARMA digital channel or Site. ARMA records the version of each agreement you accepted and the date and time of your acceptance against your order.
By providing this consent, you agree that your electronic signature has the same legal effect as a handwritten signature, under applicable laws, including the U.S. Electronic Signatures in Global and National Commerce Act (ESIGN) and the Uniform Electronic Transactions Act (UETA), and that you are bound by all agreements and acknowledgments made electronically. You also confirm that you have access to the necessary technology (such as a computer or mobile device with internet access and a valid email address) to receive and retain electronic records.
23. Dispute Resolution; Arbitration; Class-Action Waiver
Informal Resolution. Before initiating any formal dispute resolution process, you agree to first contact ARMA at legal@armadillogloves.com with a written description of your concern, including your name, order number, and relevant details. You must allow ARMA up to thirty (30) calendar days to attempt to resolve the issue informally. This step is a precedent to filing any claim or demand.
Binding Arbitration. If a dispute cannot be resolved informally, and except as otherwise provided below, you agree that any claim, controversy, or dispute arising out of or relating to these Terms, the Product, or your purchase shall be resolved exclusively and finally by binding arbitration. Arbitration shall be administered by JAMS or the American Arbitration Association (AAA) under their applicable consumer rules. The arbitration shall take place in Franklin County, Ohio, unless otherwise agreed, and may be conducted remotely if permitted by the arbitrator.
You understand and agree that arbitration is more limited than court and that you are waiving your right to a trial by judge or jury. The arbitrator shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this arbitration agreement, including any claim that all or part of it is void or voidable. The arbitrator may award individual relief only, and shall not have authority to award punitive damages or certify a class.
Class-Action Waiver. To the fullest extent permitted by law, you agree that any claims shall be brought solely in your individual capacity and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. You expressly waive any right to participate in or receive relief from any class-action, mass-action, or multi-party litigation.
Opt-Out Option. You may opt out of this arbitration and class-action waiver provision by sending a written notice to legal@armadillogloves.com within thirty (30) days of your purchase date. Your notice must include your full name, mailing address, email address, and order number, along with a clear statement that you wish to opt out of arbitration. Opting out will not affect any other provisions of these Terms.
This 30-day arbitration opt-out deadline is a separate and independent right from the 30-day preorder cancellation period in Section 11. They are different rights with different consequences, and exercising or missing one has no effect on the other, even though the periods are the same length.
These Terms are governed by the laws of the State of Ohio, without regard to its conflict-of-laws rules.
24. Severability; Survival
If any provision of these Terms is found to be unenforceable or invalid, it will be modified only to the extent necessary to make it enforceable, and the remainder of the Terms will continue in full force and effect. Provisions that, by their nature, should survive termination or expiration of these Terms — including but not limited to Sections 9 (Payment; Authorization), 14 (Compliance; No Unauthorized Resale), 15 (Intellectual Property; No License), 17 (Warranty; Warranty Disclaimer), 18 (Assumption of Risk), 19 (Limitation of Liability), 20 (Indemnification), 21 (Export; Sanctions), 23 (Dispute Resolution; Arbitration; Class-Action Waiver), and 27 (Notices) — will remain in effect after the relationship ends.
25. Assignment
You may not assign or transfer your rights or obligations under these Terms without ARMA's prior written consent. Any attempted assignment without such consent will be void. We may assign or transfer these Terms, in whole or in part, without notice, in connection with a merger, acquisition, corporate reorganization, or sale of assets.
26. Force Majeure
We will not be liable for any delay or failure to perform our obligations under these Terms due to causes beyond our reasonable control. These may include, but are not limited to, natural disasters, acts of government, labor disputes, supply chain disruptions, telecommunications failures, or other unforeseeable events that prevent performance. This section does not limit your rights under Section 7 where ARMA cannot ship within the timeframe applicable to your order.
27. Entire Agreement; No Waiver; Notices
These Terms, together with any referenced policies (including our Refund & Cancellation Policy and Privacy Policy), constitute the entire agreement between you and us regarding the subject matter herein and supersede all prior or contemporaneous communications. Our failure to enforce any provision of these Terms will not be deemed a waiver of that provision or any other rights.
For any legal notices, inquiries, or correspondence related to these Terms, please contact:
Armadillo Protection LLC
360 S Washington Ave
Columbus, OH 43215
legal@armadillogloves.com
Refund & Cancellation Policy
Last Updated Date: August 24, 2026
Version: arma_refund_policy_2026_08_24 · Policy: preorder_v4_scan_deposit_30_day
This policy applies to purchases from Armadillo Protection LLC ("ARMA") and forms part of the Terms & Conditions. Questions or cancellation requests: hello@armadillogloves.com.
Preorders: you pay a deposit today — $35 toward the $135 football pair, $20 toward the $65 golf glove. Cancel within 30 calendar days of placing your order and we refund the deposit in full. After that, the deposit is not refundable simply because you changed your mind — except where we authorize an exception, or where refund rights are required by applicable law.
Your remaining balance ($100 or $45) is charged only after you complete your ARMA hand scan and confirm your order for production. It is never charged just because the scan app becomes available, and never on a cancelled order.
Nothing below limits your rights if we are late, cannot deliver, or send you something defective. Those rights are always available, whatever stage your order is at.
1. Which rules apply to your order
ARMA sells two kinds of merchandise, and they follow different rules:
- Preorders — a product still in development, reserved with a deposit now and shipped later. Sections 2 to 5 apply. All ARMA glove orders placed today are preorders.
- In-stock merchandise — items held in inventory and shipped promptly. Section 6 applies. ARMA does not currently sell in-stock merchandise; this section is here so the two are never confused if we do.
If your order was placed before August 24, 2026, the policy in effect on your purchase date governs your order — including whether you paid a deposit or the full price. See Previous versions below.
2. Preorders — deposits, balances, and the 30-day cancellation period
When you place an eligible ARMA preorder, the deposit disclosed at checkout is charged immediately and applied toward the total purchase price of your Product.
ARMA currently expects hand scanning for these preorders to become available beginning in February 2027. The remaining balance is not charged merely because the scan application becomes available. After you successfully complete the required ARMA hand scan and confirm your order for production, the remaining balance becomes due and may be charged using the payment method you authorized for the preorder. Expected shipping is August 2027.
You may voluntarily cancel an eligible preorder within thirty (30) calendar days after placing your order and receive a full refund of the preorder deposit, for any reason or no reason. Cancelling also cancels the uncharged remaining balance.
- Your exact deadline is calculated when you order, recorded on your order, shown on your confirmation screen, and stated in your order confirmation email.
- What matters is when you send your cancellation request — not when we get around to processing it. A request sent ten minutes before your deadline is still eligible even if we process it the following week.
- We refund the full deposit you paid, including any shipping charged. Any uncharged balance is simply cancelled.
- We do not charge a cancellation fee.
How to cancel
- Email hello@armadillogloves.com from the address you used at checkout.
- Include your order reference from your confirmation email if you have it.
- We will confirm your cancellation in writing and record the date and time you submitted it.
- Approved refunds go back to your original payment method where reasonably available. How long it takes to appear depends on your bank or card issuer — commonly 5–10 business days.
3. After the 30-day period — a committed deposit
Once your 30-day voluntary cancellation period ends, the preorder deposit becomes non-refundable for voluntary or change-of-mind cancellations.
That restriction is narrow, and it is the only thing it does. All of the following remain available to you after the 30 days, and none of them are affected by the deadline passing:
4. What a committed deposit actually means for us
We want to be straight about why this rule exists. Deposits are how we fund the work of finishing the product. When your deposit commits past 30 days, we plan formulation, tooling, and production capacity around your order. That is also why we give you a real, unhurried month to change your mind first, and why we would rather you cancelled in week three than felt trapped in month eight.
It is also why the deposit is small. You are not paying for a glove that does not exist yet — you are holding a build slot, and you keep the larger part of the price in your own pocket until your hand has actually been scanned.
Deposits are not held in escrow and are used in the ordinary course of our business, including development, production planning, manufacturing, and fulfilment. This is disclosed in Section 3 of the Terms & Conditions and stated at checkout.
5. Requests for an exception
If your 30-day period has passed and you believe your order should still be cancelled, email hello@armadillogloves.com and explain the situation. We review these individually. We cannot promise an outcome, but we will give you a straight answer and we will tell you which of the rights in Section 3 apply to you.
6. In-stock merchandise
ARMA does not currently sell in-stock merchandise. If and when we do, returns of unused in-stock items in original condition will be accepted within a stated window disclosed at the point of sale, and the 30-day preorder deposit rule above will not apply to those items.
7. A note on chargebacks
Please email us before disputing a charge with your bank. A preorder is a long wait by design, and a chargeback filed before you have talked to us costs us the ability to simply refund you directly. If you are entitled to your money back under this policy, we would rather just give it to you.
8. Your statutory rights
Nothing in this policy limits any rights you have under applicable consumer law that cannot be waived, including any statutory cancellation, cooling-off, or warranty rights in your jurisdiction, and including remedies available to you if merchandise is not shipped within the represented timeframe. Where the law gives you more than this policy does, the law wins.