ARMA

Refund & Cancellation Policy

Last Updated Date: August 25, 2026

Version: arma_refund_policy_2026_08_25 · Policy: preorder_v5_dual_option_scan

This policy applies to purchases from Armadillo Protection LLC ("ARMA") and forms part of the Terms & Conditions. Questions or cancellation requests: hello@armadillogloves.com.

Preorders — two ways to pay. Reserve with a deposit ($35 toward the $135 football pair, $20 toward the $65 golf glove), or pay in full today ($135 or $65, nothing further owed). Both are preorders.

Cancel within 30 calendar days of placing your order and we refund what you paid, in full — the deposit, or the whole purchase price. After that, amounts paid are not refundable simply because you changed your mind, except where we authorize an exception or refund rights are required by applicable law.

On the deposit path, your remaining balance ($100 or $45) is charged only after you complete your ARMA hand scan and confirm your order for production — never just because the scan app becomes available, and never on a cancelled order. On the paid-in-full path there is no second payment at all.

Nothing below limits your rights if we are late, cannot deliver, or send you something defective. Those rights are always available, whatever stage your order is at.

1. Which rules apply to your order

ARMA sells two kinds of merchandise, and they follow different rules:

Preorders — a product still in development, reserved with a deposit now and shipped later. Sections 2 to 5 apply. All ARMA glove orders placed today are preorders.
In-stock merchandise — items held in inventory and shipped promptly. Section 6 applies. ARMA does not currently sell in-stock merchandise; this section is here so the two are never confused if we do.

If your order was placed before August 25, 2026, the policy in effect on your purchase date governs your order — including whether you paid a deposit or the full price. See Previous versions below.

2. Preorders — the two purchase options and the 30-day cancellation period

When you place an eligible ARMA preorder you choose a purchase option at checkout. The amount charged and any remaining balance are disclosed before you pay and recorded on your order.

Football — deposit

$35 charged today toward $135 · $100 due after your hand scan and production confirmation

Football — paid in full

$135 charged today · $0 remaining. Hand scan still required.

Golf — deposit

$20 charged today toward $65 · $45 due after your hand scan and production confirmation

Golf — paid in full

$65 charged today · $0 remaining. Hand scan still required.

ARMA currently expects hand scanning for these preorders to become available beginning in February 2027. The remaining balance is not charged merely because the scan application becomes available. After you successfully complete the required ARMA hand scan and confirm your order for production, the remaining balance becomes due and may be charged using the payment method you authorized for the preorder. Expected shipping is August 2027.

You may voluntarily cancel an eligible preorder within thirty (30) calendar days after placing your order, for any reason or no reason.

Deposit orders: full refund of the deposit paid, and the uncharged remaining balance is cancelled.
Paid-in-full orders: full refund of the purchase amount paid for the cancelled Product.

Your exact deadline is calculated when you order, recorded on your order, shown on your confirmation screen, and stated in your order confirmation email.
What matters is when you send your cancellation request — not when we get around to processing it. A request sent ten minutes before your deadline is still eligible even if we process it the following week.
We refund the full amount you paid, including any shipping charged. On a deposit order, any uncharged balance is simply cancelled.
We do not charge a cancellation fee.

How to cancel

Email hello@armadillogloves.com from the address you used at checkout.
Include your order reference from your confirmation email if you have it.
We will confirm your cancellation in writing and record the date and time you submitted it.
Approved refunds go back to your original payment method where reasonably available. How long it takes to appear depends on your bank or card issuer — commonly 5–10 business days.

3. After the 30-day period — a committed preorder

Once your 30-day voluntary cancellation period ends, amounts paid become non-refundable for voluntary or change-of-mind cancellations — the deposit on a deposit order, or the purchase price on a paid-in-full order.

That restriction is narrow, and it is the only thing it does. All of the following remain available to you after the 30 days, and none of them are affected by the deadline passing:

We miss the shipping window

Full refund of everything you have paid, deposit included. If we cannot ship within the timeframe shown on your order, we will email you with a revised date and clearly offer you the choice to keep waiting or cancel for a refund. If we are late again, we will ask you again.

Your balance payment fails

We contact you and give you a chance to update or authenticate your payment method. Production may be delayed while the balance is outstanding. We will not quietly cancel you without notice.

We cancel or cannot fulfil

Full refund of every amount you have paid for the undelivered product — deposit and any balance. This includes discontinuing the program, being unable to obtain a usable hand scan from you, or rejecting an order.

Defective or damaged on arrival

Report within 7 days of delivery with photographs and your order details. We repair, replace, or refund at our option, and we cover return shipping.

Wrong item delivered

Tell us and we will correct it at our cost.

Fit issue on arrival

Contact us within 14 days of delivery. If the misfit is caused by our manufacturing or our scan processing, we remake it once at no charge. If it is caused by a scan that did not follow our guidance, we will work with you on a discounted remake.

Duplicate or fraudulent charge

Full refund of the incorrect charge, always.

Rights under consumer law

Any cancellation, refund, or warranty right you have that cannot be waived under applicable law remains fully available. Where the law gives you more than this policy does, the law wins.

A situation we did not anticipate

We can authorise a refund as an exception. If you think your circumstances warrant one, write to us and tell us why — we would rather hear from you than not.

4. What a committed deposit actually means for us

We want to be straight about why this rule exists. Deposits are how we fund the work of finishing the product. When your deposit commits past 30 days, we plan formulation, tooling, and production capacity around your order. That is also why we give you a real, unhurried month to change your mind first, and why we would rather you cancelled in week three than felt trapped in month eight.

It is also why the deposit is small. You are not paying for a glove that does not exist yet — you are holding a build slot, and you keep the larger part of the price in your own pocket until your hand has actually been scanned.

Deposits are not held in escrow and are used in the ordinary course of our business, including development, production planning, manufacturing, and fulfilment. This is disclosed in Section 3 of the Terms & Conditions and stated at checkout.

5. Requests for an exception

If your 30-day period has passed and you believe your order should still be cancelled, email hello@armadillogloves.com and explain the situation. We review these individually. We cannot promise an outcome, but we will give you a straight answer and we will tell you which of the rights in Section 3 apply to you.

6. In-stock merchandise

ARMA does not currently sell in-stock merchandise. If and when we do, returns of unused in-stock items in original condition will be accepted within a stated window disclosed at the point of sale, and the 30-day preorder deposit rule above will not apply to those items.

7. A note on chargebacks

Please email us before disputing a charge with your bank. A preorder is a long wait by design, and a chargeback filed before you have talked to us costs us the ability to simply refund you directly. If you are entitled to your money back under this policy, we would rather just give it to you.

8. Your statutory rights

Nothing in this policy limits any rights you have under applicable consumer law that cannot be waived, including any statutory cancellation, cooling-off, or warranty rights in your jurisdiction, and including remedies available to you if merchandise is not shipped within the represented timeframe. Where the law gives you more than this policy does, the law wins.

Previous versions

Orders remain governed by the refund policy in effect on the date they were placed. Those versions remain available:

Terms & Refund Policy v4 — in effect August 24, 2026 to August 25, 2026. Deposit-only; no pay-in-full option.
Terms & Refund Policy v2 — in effect August 19, 2026 to August 24, 2026. Full purchase price charged at checkout with no deposit; full refund within 30 days. Shipping was, and remains, represented as August 2027.
Pre-Order Terms & Refund Policy v1 — in effect August 17, 2026 to August 19, 2026. Full refund at any time before fabrication of the glove begins.
ARMA Founders Edition Terms & Refund Policy — in effect from October 13, 2025. All sales final on submission, subject to the limited remedies stated in that policy.

See the policy archive for the full list. If you are unsure which version applies to your order, email hello@armadillogloves.com and we will tell you.